Return Policy

MACSEN cares for you.


We assure that you will be satisfied with our products.


But in the event that your preferences change, you can apply for a return and we will refund your money. 




To be eligible for a return, the items must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to reject any returns and exchanges that do not meet these conditions.


Please contact us within 15 days after you received the items so we can assess if returning of your items is valid. Kindly fill up the form here .After the assessment process, we will message you if you are entitled for the return or not.  


If you are entitled for the return, we will send you a Return Authorization Number. We will not accept any returns without a return authorization number. We must receive the return within 15 days from the day the return authorization was issued.


You may send the items to our office address below:


Macsen Handicrafts

# 0058 Tangisan, Libjo

Batangas City, Batangas




After we received the items, we will check them for possible damage or loss of quality.


If the items are in good condition, we will give you the refund less any shipping charges.


If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you.


If the items are damaged or shows sign of usage resulting to loss of quality we will reject the return and will contact you again to resolve the issue.